Getting your first tech job is tough—but what happens after that? How do you move up from resetting passwords and fixing printers to leading projects, managing infrastructure, or diving into cybersecurity?
Spotify
YouTube
Apple Podcasts
Amazon Music
CastBox
Goodpods
iHeartRadio
PocketCastsIn this episode, I’m joined again by Araf Khan, a senior IT manager with 20+ years of experience, to explore what it takes to grow beyond entry-level roles. We cover everything from building trust in your current role to creating a personal brand that leadership will notice.
Whether you’re feeling stuck on the help desk or just looking for your next step in tech, this conversation is packed with practical strategies and mindset shifts to help you advance your IT career.
🧠 What You’ll Learn
- The #1 mistake people make when trying to move up from the help desk
- How to become the go-to person your boss can’t live without
- The “3 R’s” that will make you a star in any IT role
– Resourcefulness
– Responsiveness
– Reliability - Why your personal brand at work matters more than you think
- Tips for navigating internal promotions, shadowing opportunities, and cross-department growth
- The reality of burnout and work-life balance in IT—and how to manage it before it manages you
🧰 Resources Mentioned
- 🌟These 3 IT skills will make you a star!: https://youtu.be/NZJTZQxLMmU
- Check out itLifer on YouTube: https://www.youtube.com/channel/UCSrEQREJUB4Lp3EtbKYIuBw
🎙️ About the Guest
Araf Khan is the Senior Manager of Network and Data Center Operations at LifeLabs in Toronto. With over 20 years of experience ranging from help desk to senior leadership, Araf is passionate about mentoring up-and-coming IT pros and helping them navigate their career path with confidence and clarity.
Check out his content on YouTube at IT Lifer https://www.youtube.com/channel/UCSrEQREJUB4Lp3EtbKYIuBw
💬 Join the Community
Want direct help building your resume, prepping for interviews, and moving up in your IT career?
Inside the I.T. Career Accelerator, you’ll get live coaching, resume reviews, exclusive workshops, and a supportive community of IT professionals at every level.
